| Service Details | Information |
|---|---|
| Service Name | Cancel JazzCash Transaction |
| Code to Dial | *786*1*1*4# |
| Time Limit for Reversal | Within 30 minutes of the transaction |
| Charges | Rs 0 |
| Alternative Method | Dial *786#, Then select “My Account” (6), then 11, and choose “Report Fraud” (2) |
Made a mistake with your JazzCash transaction? Don’t panic. Whether you sent money to the wrong number or entered an incorrect amount, JazzCash offers a simple way to reverse transactions within 30 minutes.
This guide walks you through the exact steps to cancel your JazzCash transaction quickly and without any charges.
Quick Method: Use the Direct Reversal Code
The fastest way to cancel a JazzCash transaction is by dialing the direct reversal code on your mobile phone.
Step-by-step process:
- Dial *786*1*1*4# from your JazzCash registered number
- Follow the on-screen prompts
- Confirm your transaction reversal request
- Wait for the confirmation message
Important note: This method only works within 30 minutes of making the original transaction. After this window closes, you’ll need to contact JazzCash customer support for assistance.
Alternative Method: Through the Main Menu
If the direct code doesn’t work or you prefer navigating through menus, use this alternative approach:
Step-by-step process:
- Dial *786# from your registered mobile number
- Select “My Account” by pressing 6
- Choose option 11 from the menu
- Select “Report Fraud” by pressing 2
- Follow the prompts to reverse your transaction
This method provides the same result but takes a few extra steps through the JazzCash menu system.
Important Things to Remember
Time is crucial. You have exactly 30 minutes from the moment you complete your transaction to request a reversal. After this period, the transaction becomes permanent, and you’ll need to resolve the issue through other means.
No charges apply. JazzCash doesn’t charge any fee for transaction reversals, making it risk-free to cancel mistaken payments.
Use your registered number. Both methods only work when you dial from the mobile number registered with your JazzCash account.
When Transaction Reversal Isn’t Possible
If your 30-minute window has passed, you still have options:
- Contact JazzCash customer support at 111-124-444
- Visit a nearby JazzCash agent
- File a complaint through the JazzCash mobile app
Keep your transaction details handy, including the transaction ID, amount, and recipient number when contacting support.
Prevent Future Mistakes
Double-check recipient numbers before confirming any transaction. JazzCash shows the recipient’s name (if available) before you complete the payment—use this feature to verify you’re sending money to the right person.
Consider saving frequently used numbers in your phone’s contacts to avoid typing errors during transactions.
Take Action Now
If you need to cancel a recent JazzCash transaction, dial *786*1*1*4# immediately. Remember, you only have 30 minutes from the transaction time, so act quickly.
For future transactions, always verify recipient details before hitting confirm. This simple habit can save you time and prevent the stress of needing to reverse payments.